Yota-inet.ru Как отменить покупку или подписку в iTunes и вернуть деньги на карту
Как отменить покупку или подписку в интернет-магазине iTunes и вернуть деньги. Условия возврата и подробная инструкция.
Совершая онлайн-покупку в одном из крупнейших интернет-магазинов iTunes Store, никто из нас не застрахован от ошибки.
Мы можем выбрать неверный контент, нам не понравится его качество или мы оформляем бесплатную подписку в этом магазине, не подозревая, что её продление в большинстве случаев является платным и происходит автоматически.
Какие права и возможности как покупатели мы имеем в этом случае? Можем ли мы отменить покупку или подписку в магазине iTunes и вернуть за них деньги? И как нам разобраться в подчас непростой и непривычной для нас навигации на сайте интернет-магазина?
Можно ли вернуть деньги за покупку или подписку в iTunes
Если у нас возникает необходимость вернуть покупку в «обычный» магазин, то мы руководствуемся правилом «14 дней для возврата приобретённого товара» и просто идём в магазин к продавцу, у которого совершили покупку.
Принцип возврата в интернет-магазине, например, iTunes Store, будет такой же, но происходить это будет в иной форме.
Для гарантированного возврата ваших денежных средств необходимо будет соблюдение ряда условий и правильное заполнение соответствующего запроса на сайте интернет-магазина.
Условия для возврата денег за покупку или подписку в iTunes
Запрос о возврате денежных средств за покупку или подписку в iTunes рассматривает техническая служба Apple. Чтобы получить положительный ответ на вашу претензию, необходимо соблюдение ряда условий, которые выдвигает компания-продавец:
С пользовательским соглашением между компанией Apple и покупателями её контента вы можете подробно ознакомиться на официальном сайте Apple.
Важно также помнить, что если вы хотите вернуть деньги за приобретённую вами услугу в iTunes, решение о возмещении вам средств будет всегда индивидуально. Служба поддержки — это живые люди, и решения по запросам от пользователей они принимают субъективно, учитывая условия и причину, по которой вы требуете возврата.
Как отменить покупку в iTunes и вернуть деньги
Если вы решили отказаться от покупки в онлайн-магазине iTunes Store и вернуть за неё деньги, вам необходимо заполнить форму о возмещении средств.
Существует 3 способа подачи заявки о возврате денежных средств за покупку в iTunes:
Рассмотрим каждый способ подробнее.
Оформление заявки на сайте Apple
Запрос на возврат средств за покупку контента на iTunes можно оформить на официальном сайте компании Apple. Для русскоязычных пользователей сайт переведён на русский язык и довольно прост и удобен в навигации:
RESPONSIBILITY OF THE PARTIES AND SETTLEMENT OF DISPUTES
13.1. The Parties are responsible for non-fulfillment or improper fulfillment of their obligations under the Contract in accordance with the legislation.
13.2. For failure to fulfill of any of the obligations provided for in subclause 3.1.4. of the General Terms and Conditions, the Payment Agent shall pay the Operator a fine of five thousand (5,000) rubles for each case.
13.3. If the Payment Agent (subagent) fails to fulfill the obligations on the maximum amount of remuneration to be levied from an individual pursuant to the Contract, the Payment Agent shall pay the Operator a fine of five thousand (5,000) rubles for each case.
13.4. For failure to fulfill the obligation provided for in subclause 3.6.6. of the General Terms and Conditions, the Payment Agent shall pay the Operator a fine in the amount of all cash received by the Payment Agent and the subagents in violation of this point.
13.5. For failure to fulfill the obligation provided for in subclause 3.2.8. of the General Terms and Conditions, the Payment Agent shall pay the Operator a fine of ten thousand (10,000) rubles for each case.
13.6. For failure to fulfill the obligation provided for in subclause 3.3.2. of these General Terms and Conditions, the Payment Agent shall pay the Operator a fine of twenty thousand (20,000) rubles for each case.
13.7. For failure to fulfill the obligation, provided for in the first paragraph of subclause 3.3.6. of the General Terms and Conditions, the Payment Agent shall pay the Operator a fine of fifty thousand (50,000) rubles for each case. For failure to fulfill the obligation stipulated by the second paragraph of sub-clause 3.3.6. of the General Terms and Conditions, the Payment Agent shall pay to the Operator a fine in the amount equal to the total amount of all operations performed by the relevant subagent after the expiration of the period for the cancellation of the Payment Agent provided for by the specified paragraph.
13.8. For charging the Payers with a remuneration in an amount exceeding the limit set by the Contract, the Bank shall pay to the Operator a fine of ten thousand (10,000) rubles for each case upon written request the Operator.
13.9. In case Bank violation of the terms of subclauses 4.1.3, 4.1.4 of the General Terms and Conditions, the Bank, upon written request of the Operator, shall pay the latter a fine at a rate of ten thousand (10,000) rubles for each case.
13.10. In case of violation by the Bank of the obligation set forth by subclause 4.1.7. of the General Terms and Conditions, the Bank upon the written request of the Operator shall pay the latter a fine in the amount of ten thousand (10,000) rubles for each Money Transfer made by order of a legal entity or individual entrepreneur, including using a corporate Card.
13.11. In the event that the Money Transfer notified by the Bank to the Operator was made without the consent of the Payer, occurred as a result of a technical error, intentional or reckless actions of third parties, or other similar actions/events, the Bank’s obligation to transfer to the Operator the amount of such Money Transfer remains and must be executed in accordance with these the General Terms and Conditions. The Bank bears the responsibility to the Payer for the Money Transfer made without the consent of the Payer.
13.12. The Operator shall not be responsible for the Merchant’s, Provider’s, Bank’s, or Sender’s, Marketplace Moderator’s performance of their obligations to the Payers or the Clients.
13.13. If the court decision to collect funds on the dispute related to the execution of Order on the Deposit amount transfer from the Operator in favor of an individual comes into legal force, the Sender is obliged (only if the Operator performed actions under the second subparagraph of this paragraph) to compensate the Operator’s loss in full amount collected from the Operator on the basis of the relevant judicial act including the amount of court expenses collected from the Operator within ten (10) Working Days from the date of receiving Operator’s claim with a copy of an enforceable court decision. If an individual has a claim to the Operator on the grounds specified in the first paragraph of this subclause, the Operator shall notify the Sender about receiving such claim for settlement and declare in the hearing of first instance a petition for attracting the Sender to participate in the relevant proceedings as a third party.
13.14. The Merchant shall independently resolve with the Payers any disputes arising in the event of a discrepancy between the amount paid by the Operator of the Money Transfer to the Merchant’s tariffs (price lists).
13.15. If the court decision to collect from the Operator in favor of third party funds on the grounds of unauthorized (related to violation of Clauses 9.10.6,11.6 of the General Terms and Conditions by the Counterparty) usage of this party’s means of identification provided by the Counterparty as such by the Operator comes into legal force, the Counterparty is obliged (only if the Operator performed actions under the second subparagraph of this paragraph) to compensate the Operator’s loss caused by the violation of its obligations under Clauses 9.10.6, 11.6 hereof in full amount collected from the Operator on the basis of the relevant judicial act including the amount of court expenses collected from the Operator within ten (10) Working Days from the date of receiving the Operator’s claim with a copy of an enforceable court decision. If the third party has a claim to the Operator on the grounds specified in the first paragraph of this subclause, the Operator shall notify the Counterparty about accepting such claim for settlement and declare in the hearing of first instance a petition for attracting Counterparty to participate in the relevant proceedings as a third party.
13.16. In the event of disputes between the Operator and the Merchant, the Provider, the Sender, the Marketplace Moderator on the receipt by one of the Parties of any document/notification placed in the Merchant Profile, on the fact of making changes to it, on the access and use of the Merchant Profile in violation of the Contract, the claimant shall prove its position.
13.17. In the event of an occurrence of disputes between the Operator and the Merchant, the Provider or the Sender, the Marketplace Moderator about the legality of the Merchant Profile access provided by the Operator, the Operator uses the software used to generate and verify the authorization data of the Merchant, the Provider, the Sender, the Marketplace Moderator and make its decision. The Counterparty has the right to challenge this decision in court.
13.18. In the event of recovery of funds from the Operator by a third party due to the selling of Product by the Merchant in violation of the requirements of the legislation of the Russian Federation, generally accepted morality standards, and also due to the selling of the Products, about which the Merchant has not notified the Operator in the manner prescribed in subclause 6.1.6. of the General Terms and Conditions, the Merchant shall reimburse the Operator the amount of the money collected from it within three (3) Working Days from the date of receipt of the relevant Operator requirement.
13.19. The Merchant undertakes to pay to the Operator a penalty of twenty five thousand (25,000) U.S. dollars if the Products in payment of which Money Transfers are made, or a website in which the Products are sold, are differ from the agreed with the Operator and specified in the Contract or in the Merchant Profile, including in the case of the Provider uses methods to hide the look of Products or website. The penalty is charged for each violation detected by the Operator and is payable in Russian rubles at the rate of the US dollar to the Russian ruble set by the Bank of Russia on the payment date.
13.20. The Provider undertakes to pay to the Operator a fine of twenty five thousand (25,000) U.S. dollars if the Products in payment of which Money Transfers are made, or a website in which the Products are sold, are differ from the agreed with the Operator and specified in the Contract, in the Merchant Profile, or in connecting request of the Recipients of Money Transfers specified in Clause 7.4. of General Terms and Conditions, including in case of use by the Provider or by the Recipient of Money Transfers of the methods allowing to hide change of a look of Products or of the website. The penalty is charged for each violation detected by the Operator and is payable in Russian rubles at the rate of the US dollar to the Russian ruble set by the Bank of Russia on the payment date.
13.21. The Agent undertakes to pay the Operator a penalty for violating the obligation specified in subclause 8.1.10 of the General Terms and Conditions, in the amount of one thousand (1,000) rubles for each day from the time of detection until the complete elimination of the violation.
13.22. For the delay in the performance of its monetary obligations, the Counterparty pays a penalty to the Operator in the amount of zero point three percent (0.3%) of the unpaid amount for each day of delay.
13.24. In the event that the tax authority issues a decision on additional taxation to the Operator and/or bringing the Operator to responsibility for committing a tax offense due to the provision of unreliable reporting under the Contract by the Advertiser, the Advertiser is obliged to pay the Operator a fine of fifty thousand (50,000) rubles for each case and compensate the Operator for damages, uncovered by a fine, including taxes additional to the tax authorities, penalties, fines, expenses of the Operator for payment of representative services (if the decision of the tax body was appealed by the Operator).
13.25. Marketplace Moderator is obliged to pay the Operator a fine of fifty thousand (50,000) rubles for each case of violation of any guarantee or obligation covered by Clause 5.10 of Annex No. 4.1 to the General Terms and Conditions.
13.27. The duty to pay a penalty provided for in this Section 13 of these General Terms and Conditions arises at the Counterparty in the event that he receives the relevant Operator claim. The Counterparty undertakes to pay the amount specified in the demand within five (5) Working Days from the date of its receipt. In the event of non-fulfillment of the obligation to pay the penalty in the first paragraph of this paragraph by the Counterparty, the Operator has the right to use a part of the Collateral equal to the sum of the unpaid penalty for its benefit. The Operator may, at its discretion, reduce the penalty provided for in this Section 13 of the Terms and Conditions. In this case, the amount of the penalty payable by the Counterparty shall be specified in the demand for payment of the penalty sent by the Operator to the Counterparty.
13.28. Any disputes and disagreements between the Parties under the Contract or in connection with it shall be settled by court at the Operator’s location or location of its representative office in St. Petersburg at the option of the plaintiff with the application of the material and procedural law of the Russian Federation.
13.30. The Counterparty undertakes to compensate in full the losses of the Operator, including, but not limited to, fines and other sanctions of the Supervisory authorities, compensation paid to a Data subject, both in judicial and extrajudicial, arising from any claims or third party claims, to the extent that they are based on a breach of Counterparty’s obligations under Section 14 of the present General Terms and Conditions.
13.31. The Operator’s aggregate liability arising under any lawsuit or any claim of the Counterparty or of third parties, to the extent that they are based on a breach of obligations by the Operator, established by the Data processing laws , or agreement with a Counterparty about Data processing (if signed), is limited and cannot exceed one hundred (100) US dollars. The amount to be paid is determined by the rate of the ruble to the US dollar at the date of presentation of the claim or at the date of its satisfaction at the choice of the Operator.
Куда обращаться с жалобами на качество обслуживания Мегафон. Как и где можно написать жалобу?
У многих пользователей часто возникает вопрос о том, как подать претензию оператору Мегафон. Для этого может быть множество причин. Сбои со связью у компании бывают не редко.
И конечно, появляются абоненты, которым есть на что пожаловаться. В этой статье рассмотрим, что такое жалоба на Мегафон и как наиболее правильно ее подать.
Также разберемся, по каким конкретным причинам это можно сделать.
Как подать жалобу на Официальный сайт Мегафон
Одним из возможных способов достучаться до управляющего звена оператора мобильной связи Мегафон является возможность написать обращение на Официальном сайте компании. Для этого необходимо сделать несколько шагов:
Выбрать пункт «Напишите нам письмо». В появившемся окне указать
Пожаловаться на работу отделения Мегафон, на качество предоставляемых услуг или с иной претензией можно, позвонив по бесплатному телефону: по России 8-800-550-05-00, из любой точки мира (бесплатно) +7926-111-05-00.
Подать претензию на Мегафон можно в офисе компании. Обращение можно писать как на адрес филиала, так на должное лицо из аппарата управления. Обращаем внимание, что строгих ограничений в написании жалобы нет.
Примерный образец написания жалобы на Мегафон
В Столичный филиал ПАО «МегаФон»
От Кравец Александра Сергеевича
Проживающий по адресу: г. Москва, ул. Заповедная 52А, кв7
Я, Кравец Александр Сергеевич, находясь 05.06.2015 года в скоростном поезде «Сапсан», оплатил услугу “Wi-Fi в САПСАНе“ со счета мобильного телефона +7 (981) 5213856 в размере 770 рублей.
При регистрации в услуге был введён номер телефона: 9265215857. Оплату услуги производил со счета мобильного номера МТС +7 (981) 5213856.
Услуга оказалась неработоспособной.
USE OF TRADEMARKS AND OTHER MEANS OF INDIVIDUALIZATION. REQUIREMENTS FOR THE COUNTERPARTY’S WEBSITE AND USER’S MONEY TRANSFER INTERFACE
11.3. The Counterparty is obliged to place Operator’s trademarks listed in Clause 11.1 hereof in the event of receipt of the relevant Operator requirement on its website.
11.4. The Counterparty shall remove trademarks, as well as any other information about the Operator, not later than one (1) day from the date of receipt of the relevant Operator’s request from its website and other information resources.
11.5. Counterparty’s Trademarks The Operator has the right to place the trademarks of the Counterparty (third parties), as well as other means of individualization of the Counterparty (third parties) indicated in the Counterparty’s brandbook and/or placed on the Counterparty’s website and/or provided to the Operator by the Counterparty for information, advertising or marketing purposes. The Counterparty is deemed to have granted the Operator the right to use such trademarks and other means of individualization in the ways and for the purposes specified in Clause 11.7 of the General Terms and Conditions.
11.6. The Counterparty guarantees that the scope of their powers regarding trademarks and other means of individualization specified in Clause 11.5 of the General Terms and Conditions includes the provision of the right to use trademarks and other means of individualization for information and advertising purposes to third parties. This guarantee has the force of representations and obliges the Counterparty to resolve any claims of the rightholders related to the use of trademarks and other means of individualization specified in Clause 11.5 of the General Terms and Conditions by the Operator, by their own means and at their own expense.
11.7. Information about the Counterparty can be placed:
11.10. The Counterparty must use the website specified in the Contract, in the Personal Account, or agreed with the Operator entering into the Contract or modifying the Contract.
Возврат денег за покупку в App Store на iPhone
Дело вот в чём, на выходных была распродажа и я решил прикупить пару-тройку приложений.
Ты ведь знал про неё? Да ладно тебе, шутишь наверно? Да? Нет? Если не шутишь напиши мне, наберется много интересующихся буду предупреждать о таком и всякие интересности изыскивать!
И как ты знаешь, не у всех приложений есть демонстрационное видео, что ни есть хорошо.
Смотрю описание, вроде всё по уму, куча функции, отзыв даже есть, беру! Скачал, открыл, потыкал, мы же с тобой ПРОшаренные пользователи, сразу видим все косяки и недочёты, оказывается приложение не удобно, интерфейс не очень продуман, да и функций не так уж и много и вообще приложение такое себе. Разработчиков таких надо рублём наказывать, хоть и капля в море, но всё же.
Пошёл гуглить как деньги вернуть, везде мануалы десктопные, iTunes подавай. Но мы то, с тобой, продвинутые и 18 год уже на носу, телефон нам компьютер заменил.. почти. Порылся я в телефоне и нашёл способ вернуть кровные не отходя от айфона, решил с тобой поделиться вдруг не знаешь.
Всё относительно быстро.
Open App Store, update tab
Go to you profile
Select “purchase history”Select an purchase
Select an application
Tap on “report a problem”
Choose problem and describe the problem. Send this form. That’s all.
OTHER CONDITIONS
16.2. Neither Party may assign its rights and obligations hereunder to any third party without the written consent of the other Party, except in the case of the assignment of the Operator’s right of claim against the Counterparty which arises out of the Contract and may be assigned without the Counterparty’s consent to any assignee and under any conditions.
16.3. In the event of a discrepancy between the text of these General Terms and Conditions or the Contract in Russian and the English text, priority is given to the Russian text.
16.4. The e-mail addresses specified in these General Terms and Conditions, Application or the Contract will be used for the information interaction of the Parties in the execution of the Contract. All electronic messages sent from the Counterparty’s e-mail addresses indicated in the Contract or the Application are considered originating from the authorized person of the Counterparty. The Operator may send messages to any of the Contractor’s e-mail addresses contained in the Contract or the Application (regardless of the specified purpose of using the e-mail address) , and it is acknowledged as proper notice to the Counterparty of legally significant actions and events, unless the obligation to notify the other Party in writing on Paper is expressly provided for in these General Terms and Conditions. In cases where these General Terms and Conditions provide for the right of the Counterparty to use electronic communication for information interaction, the Operator shall acknowledge as a proper notice the sending by the Counterparty of an electronic message from the e-mail addresses specified in the Contract or the Application.
16.5. The Counterparty is obliged to notify the Operator in a three-day period of any events that may affect the execution of the Contract, including changes in its name, location, actual address, bank details, address of the website, contact information, E-mail addresses for information interaction in accordance with Clause 16.4. of the General Terms and Conditions. The Merchant having the Merchant Profile has the right to change the e-mail addresses used for information interaction by posting relevant information in the Merchant Profile.
16.6. Contact information of the Operator:
The e-mail addresses listed in the table of destination e-mail addresses are approximate. The operator has the right to use any of the above e-mail addresses for mailings with a purpose other than that specified in the table for this e-mail address.
16.7. If the Counterparty fails to fulfill any monetary obligations to the Operator (including recourse claims) within the term established by these General Terms and Conditions or specified in requirements of the Operator (hereinafter referred to as Debt), the Parties agree to terminate the obligation to pay the Debt in a manner in which the obligations of the Parties are terminated:
The Operator notifies the Counterparty of the application of this rule via e-mail, the address of which is specified in the Contract or in other ways accessible to the Operator. The obligations shall be terminated in accordance with the procedure established by this paragraph 16.7 on the day on which the Operator sends to the Counterparty a statement of settlement in electronic form or on paper.
16.8. The Operator has the right to send messages about the work of the YooMoney Service to the Counterparty and its partners (news digests, invitations to seminars, conferences and other events, advertising messages, etc.), using for communication any contact details of the Counterparty provided at the conclusion of the Contract.
16.9. The terms of these General Terms and Conditions governing relations between the Operator and the Merchant are applied to the relations of the Operator and the Counterparty who have concluded an agreement on information and technological interaction for transfers of individuals without opening an account by accepting by the Operator the offer of the Counterparty in the form of an application before the date of publication of these General Terms and Conditions on the Operator’s Website.
16.10. The terms of these General Terms and Conditions governing relations between the Operator and the Merchant are applied to the relations of the Operator and the Counterparty who have concluded an agreement on information and technological interaction for transfers of individuals by accepting by the Operator the offer of the Counterparty in the form of an application before the date of publication of these General Terms and Conditions on the Operator’s Website.
VERIFICATION OF SETTLEMENTS IN THE YOOMONEY SERVICE
10.1. Verification of settlements in the YooMoney Service is carried out daily.
10.3. The Registers are sent to the e-mail of the Counterparty specified in the Application or the Contract or to the Counterparty’s Merchant Profile and signed by the Operator’s electronic signature in the manner prescribed by the Electronic Document Flow Agreement.
10.4. The Operator shall define the Registers templates and post them under the Information Exchange Protocols or made them available to the Counterparty in any other way, inter alia, through the submission of the first Register under the Contract performance.
In the event that the Counterparty fails send its objections and/or the Counterparty send the objections out of time, the information contained in the Register is considered to be confirmed without any observations.
10.6. If the Counterparty discovers any discrepancies in the data contained in the Register and is available to the Counterparty out of term set out in Clause 10.5 herein, the Counterparty has the right to declare its objections. In the event that such objections are justified, Operator shall take them into account in the Register for any of the Reporting days after the Operator receives the Counterparty’s objections.